SCOM Trick 14 – Troubleshoot grey agents or management server

Very often you will see some SCOM agent turn into a grey state. In some cases this can happen to your management server or RMS as well (I hope not!!). This can have several reasons and range from an agent being down or a machine being down to more serious issues.
Normally your first step might be to ping the agent (using the tasks in the actions pane), followed by a check if the agent service is running on the remote computer (System Center Management service).

I have already talked about machines that can turn grey in SCOM Trick 10 and SCOM Trick 11 in case you might be looking at stale data in your console or when a machine actually is not part of SCOM anymore. For instance if somebody turned the machine off at the end of its life cycle. Those pages discuss getting rid of objects that you know are not monitored anymore and you do not want them. Everything below this point I assume you actually do want these objects to be monitored and have a nice and green state (if possible).

How to find grey agents?
In the SCOM console is one place of course.

There is a management pack that will show you alerts for grey agents:
http://www.systemcentercentral.com/tabid/145/indexId/23800/Default.aspx

Combining it with Opalis to find grey agents by Marcus Oh:
http://marcusoh.blogspot.com/2010/09/opalis-monitoring-grey-gray-agents-in.html

Find grey agents in PowerShell:
$WCC = get-monitoringclass -name “Microsoft.SystemCenter.Agent”
$MO = Get-MonitoringObject -monitoringclass:$WCC | where {$_.IsAvailable -eq $false}
$MO | select DisplayName

Find grey agents in SQL:
SELECT ManagedEntityGenericView.DisplayName, ManagedEntityGenericView.AvailabilityLastModified
FROM ManagedEntityGenericView
INNER JOIN ManagedTypeView ON ManagedEntityGenericView.MonitoringClassId = ManagedTypeView.Id
WHERE (ManagedTypeView.Name = ‘microsoft.systemCenter.agent’) AND (ManagedEntityGenericView.IsAvailable = 0)
ORDER BY ManagedEntityGenericView.DisplayName

Troubleshooting grey agents:

Troubleshooting grey agents KB article KB2288515
Troubleshooting gray agent states in System Center Operations Manager 2007 and System Center Essentials
http://support.microsoft.com/kb/2288515
This is a very complete discussion on the subject.

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