Category: "System Center"

SCOM Web Console Application Pool crashing every 15 minutes

SCOM, System Center, SCOM 2012, SCOM 2016 Send feedback »

Recently I had a customer where the SCOM web console application pool would be crashing every 15 minutes (2 servers in this case). This was on a SCOM 2016 instance on a Windows 2012 R2 server.

The error message we got was (the process id is a different number each time):

A process serving application pool 'OperationsManagerMonitoringView' terminated unexpectedly. The process id was '1111'. The process exit code was '0xc0000005'.

This is a bit of a generic access denied error code.
While looking at the application pool which was crashing all the time we see the application pool is running under the security context of "ApplicationPoolIdentity".
In this environment there are several policies in effect and this was probably affecting the access of this generic placeholder account to not be able to access some registry key or local path.

We changed the application pool identity to LocalSystem by opening IIS Manager -> finding the application pool -> on the right click Advanced settings -> find the Identity and use the dropdown to select the LocalSystem in this case. Could have also used another account which was used for another application pool on the server, but went with this one first.
Recycle the application pool after this.

The crashes stopped happening from here. The SCOM web console was reachable.

Hope it helps somebody sometime.
Bob Cornelissen

SCOM agent for Linux and root squash

SCOM, System Center, SCOM Tricks, SCOM 2012, SCOM 2016 Send feedback »

At one of my customers they had a problem deploying SCOM agents through a script on Linux servers. They had a number of Red Hat 6 servers and all went well. On the Red Hat 7 servers however the agent refused to install. Also through a push of the agent through the console. It seemed to stop around the file copy stage where the rpm file gets copied to the server and next run for installation.

It turned out to be a feature called "root squash" causing the issue. What it does is lock rights on NFS shared volumes, so root can not simply access or run commands from any directory. For instance the /home parts. When they turned off this feature the agent installed immediately.

Just writing this down because I am sure I will run into this again somewhere.

Happy agent deployment!
Bob Cornelissen

Test your knowledge on SCOM/OMS/Azure and more

SCOM, System Center, SCOM 2012, SCOM 2016, Windows 2016, OMS Send feedback »

Now test your knowledge on SCOM/OMS/Azure and more through this quiz for fun and to win a Band as well :D

You can take the quiz by clicking on the picture of by this link:
Test your knowledge on SCOM/OMS/Azure and more

Have fun!
Bob Cornelissen

Error 500.19 after installing Savision LiveMaps Unity Portal

SCOM, System Center, SCOM Tricks, SCOM 2012, SCOM 2016 Send feedback »

Today I was doing a quick installation of the Savision 8.2 Live Maps Unity Portal. Downloaded the self-extracting executable from the website and of course arranged a license key. While running the installer I selected the Express setup which just pushes the web portal onto the machine and not the other components available in the Advanced installation option. The installation ran in 2 minutes on a slow machine, and this is including the extracting of the files and running checks.

After installation the web page automaticaly opens up and I was greeted with the following error:

HTTP Error 500.19 - Internal Server Error
Module: WindowsAuthenticationModule

In the error description there is talk of a configuration section being locked at parent level.

Screenshot of the error:

What happened is that the configuration on the server level is that Windows Authentication is turned off and that this configuration is locked for the whole machine. So for the Live Maps Portal it is trying to read configuration from a configuration file relating to Authentication and because this configuration is locked at a higher level it throws an error.

How to fix it:

Open IIS Manager
In the left menu select your server name
In the middle of the screen select Configuration Editor

Near the top of the Configuration Editor is a selection box for which section you want to see and edit.
Go to system.webServer/security/authentication/windowsAuthentication

In the right hand manu you will find a link to Unlock Section. Click it to unlock this configuration item.

Now any lower level (Sites or Applications within a site) can have their own configuration for Windows Authentication.

Refresh the error page and the Live Maps Unity Portal came up fine!

Happy dashboarding!
Bob Cornelissen

How to make a SCOM implementation project successful

SCOM, System Center, SCOM Tricks, SCOM 2012, SCOM 2016 Send feedback »

I thought I would take a different approach to thinking about how to make a SCOM monitoring project a success. It is not about technical details or designs this time, but about a way to bring business and IT together into monitoring business related services and being in control of those processes. In a short blog post below I am touching upon some of those items.

https://www.savision.com/resources/how-to-make-a-scom-implementation-project-successful

Enjoy B)
Bob Cornelissen

WSUS Console not able to connect Handshake failed

System Center, Windows 2012 Send feedback »

Last week I installed a fresh WSUS server for a customer of mine and because it needed to download lots of files after the approvals were done we left it for a few days. Today I came in and opened the WSUS console only to notice it refused to connect. Got an error like this one:

The WSUS administration console was unable to connect to the WSUS Server via the remote API.
Verify that the Update Services service, IIS and SQL are running on the server. If the problem persists, try restarting IIS, SQL, and the Update Services Service.
The WSUS administration console has encountered an unexpected error. This may be a transient error; try restarting the administration console. If this error persists, Try removing the persisted preferences for the console by deleting the wsus file under %appdata%\Microsoft\MMC\.
System.IO.IOException -- The handshake failed due to an unexpected packet format.

After checking that the requires services were running the investigation starts. Lot of blog and forum posts from long ago to recent, all with different solutions.

I came across a post from 6 weeks or so ago which talks about an update KB3148812 which causes this behavior and also to cause an additional error where clients can not scan WSUS.

Now I could not find this KB patch installed on my system, however it mentioned manual steps to be done after applying the hotfix and those manual steps solved it indeed. Keep reading.
A little more research found that the 3148812 has now been cancelled and another one came in its place KB3159706.

KB3159706

This article describes what is going on and it contains manual steps to be followed! The first step solved the console not being able to connect. The second step is for HTTP Activation. And if you have SSL turned on there are a few more steps to follow.

Happy updating!
Bob Cornelissen

SCOM 2016 Features - Example - Network Monitoring MP Generator

SCOM, System Center, SCOM 2016 Send feedback »

In my previous post which introduced SCOM 2016 Features - Network Monitoring MP Generator I have shown you how to use the command syntax of the tool and why it was created. Now it is time for an example.

The idea:

Have fun monitoring some network device and see how the principles of the input XML file works.

Also because I have been doing a few presentations with a SCOMosaur theme, so we combine a little SCOM with a little dinosaur madness. You will see a few references of that here and there.

Mind I am using a simulated device which may not be fit for this purpose. Reason being the default simulated devices by the Jalasoft SNMP Device Simulator are all CERTIFIED. ANd we are of course creating monitoring for the non certified devices. :crazy: The OID's in the example below are from a APC UPS device, but for now we can use it as exampe clearly enough.

Prerequisites

  • First of all I am using SCOM 2016 TP5 here, which is the first version to include this feature.
  • I am using Jalasoft SNMP Device Simulator on another machine to simulate a few network devices of different types.
  • Of course make sure both sides can reach eachother with ping (ICMP) and SNMP.
  • I am using iReasoning MIB Browser to browse the SNMP tree on the device selected to determine we actually have data there and the right OID's.

Next on the list is to discover the devices in SCOM by creating a Device Discovery and adding the device IP addresses and SNMP community string to it and letting SCOM discover the devices.

The XML input file

Actually the idea here is relatively the same as a simple management pack setup.

  • A manifest with management pack name and version
  • A Device definition
  • A Device discovery>/li>

  • Device Components
  • Device ฉomponent Discovery
  • Rules (these are collection rules)
  • Monitors

Starting the Manifest

First we are going to define the start to the input file by the Root tag.
Next we define the Display Name and Version for the management pack.

Name and Version are mandatory and an optional tag is KeyToken.

Device Definition and Discovery

The next thing to do is create an entry for each type of device and to make a device discovery for it.

First we define a name for the device.
Next we jump into a discovery for it.

The discovery covers the SysObjId tag which points to the unique device identifier for the device type.
Next we have to specify a device type. The following types are supported for now: Switch, Router, Firewall, LoadBalancer.
Next fill out the Vendor and Model.

Components and Discovery

Now it is time to look into the components of the device. For example Processors or Fans. After we dicover those we can target monitors and rules to those components in order to monitor them.

We are opening the Components tag here, and it will be closed all the way at the end of the story.

Next we define our first component.
There are a few component types supported at this moment: Processor, Memory, Fan, Voltage Sensor, Power Supply, Temperature Sensor.
And we give it a name of course.

Now we define the OIDs we are interested in. These OIDs will have to be there for each instance of the Component we define. One of these will be used in the discovery of the component and the same one and/or others we can use for rules and monitors. At least we have defined all of them here and given them original names.

We do not have to enter the index number of each component instance. For example...

fan2 = 1.3.6.1
fan2 = 1.3.6.2
fan3 = 1.3.6.3

In the very short OID example above you can see the last number is the index number for each fan. So we only need to specify 1.3.6 in this case and the discoveries will find each instance for you.

In this case I named the component the Tricera Environment and gave it a Processor type, just because it needs to conform to the default types at this moment.

The 3 used OID's are a Temperature OID, a Usage OID (which happens to be the amount of battery percent left for the UPS), and an overal state indicator OID for this component.
For the step coming after this, it means we have two performance counters we can collect (but I will collect all three in the example), and also we can create state monitors based on the values.

Lastly the ComponentDiscovery is a pointer to which of the already defined OIDs is a component indicator. In this case I use the state indicator OID. If that one is there (with an index number behind it) an instance of the component will be created or as many as needed.

Monitoring and Rules

Alright now the monitoring needs to start for the component we are still at.

For starters we set the Monitoring tag. We will close that tag later after we have defined all rules and monitors.

Next we start with the rules:

We open the Rules tag and next define the performance collection rules as you see here. I used short names for it and pointed each rule to the name of the OID we defined already. See how easy that part is?

Lets go to the monitors now...

Monitors

First again we start it off with the Monitors tag which we will close off after the last monitor we add.

Alright, first UnitMonitor. We give it a name. In this case Triceratops Environment Status.

It is a two state monitor so we define two expressions.
Both of them point (in black letters in the middle here)
to the name of the OID containing the state indication.
The first expression is for success (green state) and uses 2 or less. And the second expression uses anything higher than 2 to set it to an error state.

So i repeated that two more times for the Temperature and set it to 30 degrees as maximum acceptable value, otherwise our dino gets sunburn. :lalala:
And the third monitor is using the TriEnvUsage OID to determine if it is at 100 or below.

And now as promissed we close the whole load of tags off:

The conversion process

Alright we now have an XML input file with all the stuff we need. Now we need to use the Network Monitoring MP Generator tool to convert the input file to a management pack XML file.

Open a command prompt and go to
%Program Files%\Microsoft System Center 2016\Operations Manager\

I placed my input file in the folder C:\SCOMosaur with file name dino.xml and I will allow the output file to be written to that folder as well.

I run the command:
NetMonMPGenerator.exe -InputFile "C:\SCOMosaur\dinos.xml" -OutputDir "C:\SCOMosaur"

The program will let you know if there are any errors and it will confirm if it finished creating the management pack file.

From here you simply import the management pack and as usual wait a little bit.

Conclusion

Well it is a lot easier to create this input file with the basics we need to be monitoring the custom device. The total input XML file was about 60 lines if we take away the empty lines. The resulting management pack was 690 lines long.

There will be a complete example coming from the product team very soon now, including comments in the file and such. This is just a quick starter to help you play with this feature.

This is meant to get NOT Certified devices in a more complete monitoring state as if it were CERTIFIED. As you have seen the device types and component types are for the moment a limited set.

My idea around this feature is that the possibilities might still expand in due time to be more and more flexible. Also it would be nice to see a graphic interface to build up the input XML and of course that would immediately build up the management pack. However those kind of things take a lot of time to build. I consider the current solution a nice go between.

Back to the SCOM 2016 Features - Overview post!

Hope you all have fun!
Bob Cornelissen

SCOM 2016 Features - Console Performance Improvements

SCOM, System Center, SCOM 2016 Send feedback »

Obviously the product team has received some feedback in the past on the performance of the SCOM console. It is not a secret this is not the fastest tool out there when opening it, changing views or refreshing even. This is the most apparent in larger environments of course. We can name several good reasons for this which we will not dive into now, but there was room for improvement even when taking the good reasons into account. Now they have started work to increase the speed of certain views within the SCOM console and expand from there.

In SCOM 2016 TP5 first the Alert views were looked at and worked on.

  • Alert view is optimized to load efficiently
  • Alert tasks and alert details in alert view is optimized to load efficiently
  • Context menus of an alert in alert view is optimized to load efficiently

Alert views are one of the most used in SCOM, so this is where they started. Meanwhile work is done on other types of views as well, such as State and Performance views. These improvements will arrive later than TP5.

Of course these changes are likely most apparent in larger views and busy environments.

I do not have numbers or percentages of improvement for you yet. We might really start to notice a change in RTM production environments of a certain size later. Still I am very happy this bit of feedback was picked up and worked on.

Back to the SCOM 2016 Features - Overview post!

Wishing you speedy monitoring!
Bob Cornelissen

SCOM 2016 Features - Network Monitoring MP Generator

SCOM, System Center, SCOM 2016 Send feedback »

In SCOM 2012 there was a difference between Certified devices and generic devices. When you added a network device to SCOM it would show up as on of both. The certified devices had additional monitoring applied to them such as Processor and Memory monitoring, while the generic devices were much more basic in their monitoring possibilities. To get around that and/or to create additional monitoring for a devices components and add monitors and rules to them was quite difficult to achieve. I know I spent a week creating a custom management pack for a customer with a few classes, discoveries, monitors and rules, also because the amount of information was very limited but also because it is such a hard process to get through. Plus I am not really much of a developer to be honest. :roll: Lets say in that week a lot of >:XX words were used and thankfully I got great tips from my MVP friend Daniele Grandini.

Now however we are getting some help from SCOM 2016!

What is the process?

What you do is create a custom formatted XML file. This contains some basic information you are used to while creating management packs, such as a name and version number. Next you define Discoveries for devices and components. You define the SNMP OID's to look for. And you create Rules which look at the defined OID's and collect their data, and you create monitors which also look at predefined OID's and have expressions connected to them which look easier than the ones you used to create in custom packs to determine state of the components.

The tool we are talking about converts this structured XML file into a management pack XML file which can be used by SCOM. It is a simple command line executable with very few options and it will check for mistakes in the input XML and notify you.

Prerequisites:

The first thing which needs to happen is that you discover the targetted device first as an SNMP network device in SCOM through the usual method. The management pack which will be created using this tool would only work on discovered and monitored network devices. We are just expanding the default monitoring set to include more specific monitoring.

Where is it found:

%Program Files%\Microsoft System Center 2016\Operations Manager\Server\NetMonMpGenerator.exe

The command line options:

-InputFile or -I is used to pass the filename of the XML file you created (can add a path to that within quotes).

-OuputDir or -O is the directory where the output of this tool will be written to (can use a full path between quotes). The tool will write the management pack file to this directory.

-Overwrite or -W will overwrite an existing MP with the same name if found in the output directory.

-Help or -H can be used to display short usage help for the executable.

Example of command line tool usage:

I opened up a command prompt and went to the following directory

C:\Program Files\Microsoft System Center 2016\Operations Manager\Server

Next I ran this command (and the directories already existed)

NetMonMPGenerator.exe -InputFile "C:\SCOMosaur\dinos.xml" -OutputDir "C:\SCOMosaur"

And a few seconds later I got his message:

Management pack created: C:\SCOMosaur\System.NetworkManagement.SCOMosaursNetworkPack.xml

This file can be imported into your SCOM environmet to start monitoring.

Full example

Now I know you are going to ask me for a full example where I create the input XML as well.

Example of the SCOM 2016 Network Monitoring MP Generator where I will be attempting to monitor a Triceratops somehow.

:?: This of course relates to me being one of the SCOMosaurs and staying on the Theme. :p

Back to the SCOM 2016 Features - Overview post!

Enjoy!
Bob Cornelissen

SCOM 2016 Features - Overview

SCOM, System Center, SCOM 2016 Send feedback »

With this post I am giving you an overview of the new features in SCOM 2016 which have been added currently. I bet you thought not much was happening with SCOM for the 2016 version right? Well I can tell you there is still a lot going on. Below you will find some of the things which have been worked on.

A number of features were added in early Technical Preview Releases (TP3 and TP4), such as Scheduled Maintenance Mode and Nano Server Agent. I will cover those in the series below as well, but first I will focus on the items added in TP5.

The following features and items were added since Technical Preview 5 of SCOM 2016 (Start of May 2016 timeframe) and we want YOU to know about them B) and you can use the links for each feature to dive more deeply into these features and improvements:

  • Management Pack Updates and Recommendations

    This gives insights into wether there are currently management packs in use which need updating, and it will try to find Roles and Features on monitored servers where you have not imported the corresponding management pack.
  • Management Pack Tuning / Alert Data Management

    This feature uses alert data from your own environment to determine which management packs and monitors you need to take a look at for potential fine tuning and gives you easy access to create overrides for them.
  • Scalability for Unix/Linux Monitoring

    This is a setting you can change to make SCOM Linux/Unix monitoring use a slightly different monitoring method which makes it suitable to scale the amount of monitored Linux servers on a SCOM management server to twice the number of agents.
  • Network Monitoring MP Generator

    This tool is meant to make the creation of custom monitoring management packs for network devices easier. You can create a custom, simpler, XML file containing the device/discovery/monitoring logic you need and have this tool convert your XML file into a management pack ready to use for SCOM.
  • Console UI Performance Improvements

    Improvements are being made in a number of views to make the performance of the SCOM console better. Work is being done on several types of views and items. In TP5 this covers the Alert View.

Now there are also other SCOM 2016 improvements on the list:

  • Scheduled Maintenance Mode

    Did this finally happen? Yes there is now an interface in the SCOM Admin pane where you can specify multiple schedules and place objects into maintenance mode based on schedules. This link will open an external site with some screenshots of the solution as it was in an earlier technical preview.
  • Nano Server Agent

    Nano Server is a new type of server meant to run specific workloads and meant to be as small as possible. This means little attack surface, less files and size of the operating system image, less updates and restarts needed. In order to monitor Nano Server an adjusted agent installation was created and custom management packs will be added to monitor specific workloads. Things around this Nano agent and its deployment and monitoring possibilities are still being worked on continuously and this is a good thing because we will be seeing more of this technology. This link will open a new tab to a Technet site explaining how it works (TP4 version documentation).
  • Partner Solutions

    Added to SCOM 2012 R2 UR8 and up and to SCOM 2016 TP5 and up is an additional entry in the SCOM Admin pane where you will find Third Party partner solutions and products and see a link to a product page on the partners website. This link will open a new tab to a blog post from Kevin Greene on the same subject.

Give feedback on SCOM features

By the way, feel free to interact with the product team by giving them feedback:
The SCOM User Voice site

For example to get the Scheduled Maintenance Mode feature to move from the Admin pane to the Monitoring pane somehow so Operator level SCOM users can use the feature as well and not only SCOM admins &#59;) Assuming of course most Operators and Service Desk staff are not heavy PowerSHell users (yet).

Wrap-up

This and more is going on in SCOM 2016. I will be writing more about these subjects soon on my blog and in a future book and elsewhere probably.
Also be sure to watch for my presentations on SCOM 2016 at conferences (MMS 2016 Minneapolis on 17 May) and user group meetings (WMUG NL in May). I will be recording one and posting it up soon. :idea:

Enjoy being in control of your network infrastructure!
Bob Cornelissen

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